FAQ

1. How can I book a tour?

Choose your tour and click the “Book Now” button. Fill out the form, and our manager will contact you within 24 hours to confirm. For your convenience, we offer no-deposit booking for most programs.

2. What is included in the tour price? Typically, the price includes:

· English-speaking guide and driver.
· All transportation during the tour.
· Accommodation (hotels and guest houses).
· Entrance fees to National Parks and museums.
· Meals as specified in the itinerary.

3. What is not included?

· International flights.
· Visa fees and personal travel insurance.
· Personal expenses and alcoholic beverages.

4. What forms of payment do you accept?

· Cards: Secure online payment via Visa or Mastercard.
· Bank Transfer: Direct wire transfer to our account.
· Cash: Payment in USD, EUR, or KGS upon arrival.

5. Are there any changes to the program?

Occasionally, mountain weather or road conditions may require minor route changes. Your safety is our
priority, and we will always provide an equivalent alternative.

6. What should I pack?

Your packlist will depend on your planned itinerary, activities, and length of stay. Here are some things people often find helpful:
· Clothing: Layers are key. Bring a windproof jacket and warm fleece.
· Footwear: Sturdy walking shoes or hiking boots.
· Sun Protection: High-SPF sunscreen, sunglasses, and a hat.
· Personal: A power bank and any personal medications.

7. What is your cancellation policy?

We offer a Full Refund Guarantee. You can cancel your reservation up to 7 days before the tour starts and receive
100% of your payment back.

8. Is it safe to travel in Kyrgyzstan?

Yes, Kyrgyzstan is a very safe and hospitable country for international tourists. Our experienced team ensures
your comfort and security throughout the entire trip.

9. Can you provide vegetarian or vegan meals?

Yes, we cater to all dietary requirements. Please inform us of your preferences (vegetarian, vegan, or
allergies) during the booking process.

10. Is there internet and electricity in the mountains?

Reliable Wi-Fi is available in cities and hotels. In remote mountain areas and yurt camps, the signal is limited, and electricity is often provided by solar panels.

11. What documents are necessary to enter Kyrgyzstan?

Citizens of many countries can visit Kyrgyzstan without a visa for a period of 30 days. For some countries, a visa on arrival at Manas International Airport is available, and citizens of all countries can apply for an electronic visa. Learn more about Kyrgyzstan’s visa policy here https://www.evisa.e-gov.kg

12. When is the best time to visit Kyrgyzstan?

Kyrgyzstan’s tourism season runs from April to October, offering the best conditions for exploring its breathtaking landscapes. During this period, the snow retreats, revealing stunning trekking trails and high-altitude roads. For winter sports enthusiasts, Kyrgyzstan transforms into a snowy paradise, with ski resorts welcoming visitors from December to March. Whether you’re chasing adventure, culture, or relaxation, Kyrgyzstan has something to offer every season!